Being fast in reacting
The size of each of our businesses enables us to be nimble and creative.
Besides which in today’s complex and interconnected world such flexibility of thinking is critical if we want to win.

Surfing the wave
Too many people use formulae or tried, tested but utterly predictable ways of solving problems.
However, we talk to each other the whole time about how to find better solutions not old solutions.
We react to the way things are not the way they used to be or we’d like them to be.

Focusing on relationships not transactions
Increasingly we live in a world where human relationships are key.
Intractable log-jams disappear when people talk to and trust each other.
Understanding and listening to each other is fundamental to success.